How we helped COOK reduce water costs and improve control across 115 sites

The challenge

COOK Trading Ltd is an independent, family-owned company making and selling homemade frozen food.

They operate across more than 115 sites nationwide, plus three major production facilities.

COOK worked with BFFF Energy Services to bring clarity, control, and accountability to their water bills.

• Billing assessment: We assessed their water usage and existing payment setup to identify processes that could save unnecessary costs.

• Trade effluent recording: We ensured trade effluent was being recorded efficiently to reduce fees.

• Multi-site consolidation: We brought uniformity to their multiple sites through accurate monitoring to ensure accurate billing based on actual usage.

• More consistent meter reads: We have ensured monthly meter reads and established correct meter locations.

The results

• Most COOK sites are now aligned to the same supplier, with more being resolved and onboarded.

• All payments are now allocated accurately, and credit has been refunded to recover some lost costs.

• COOK had accumulated more than £34,000 in fees due to supplier error (mis-allocation), but BFFF Energy Services’ actions mean no fees are now being incurred.

• One site reduced their assessed water charges by 40% with the same process being replicated across other shops.

• Meter read improvements leading to better and more consistent data and billing.

“Working with BFFF Energy Services has significantly improved visibility of data and charges, reduced errors and saved money. In addition, having better clarity over our effluent discharge and water usage patterns means that we have a greater degree of control and signposting for areas of improvement. It's early days but the support we have received means we have already made significant strides in managing a precious resource.”

Richard Pike, COOK Technical and Sustainability Director

The outcome

Through partnering with BFFF Energy Services, COOK has considerably reduced their water costs.

The business has gained enhanced trade effluent processes and has greater control over their growing portfolio of sites.

BFFF Energy Services has delivered measurable results and made transformative changes that will continue to benefit COOK and allow them to do what they do best: feed the nation with their fantastic dishes.

How we can help

Business energy is confusing. You know you need to stay on top of such a major cost, but that can be difficult while focusing on running your business and serving your customers.

We get it. We can support you.

BFFF Energy Services exists to help frozen food businesses like yours make sense of their energy needs, simplify complex information and make smart decisions that lead to real change and reduced costs.

We are not here to sell you a quick fix. We're here to understand what matters to you, offer clear advice, and take ownership of the hard parts, so energy becomes one less thing to worry about.

Book a free energy health check today using the form below for practical guidance on your business electricity, gas or water needs. We are here to help.